COVID-19 Update for Serendipity Diamonds

Coronavirus update Serendipity Diamonds

Serendipity Diamonds Showroom Update Tuesday 19th May 2020

We are very pleased to announce that most of our workshops are back to work, with new safety measures in place.

Over the last few weeks, many of you have contacted us to find out if we are open. While our showroom remains closed during this time, we have a small team on hand, working safely from our showroom.

Contact us daily by phone or email or book a Zoom call.

Office hours

We are available Monday to Friday from 9am to 4pm during May.
We are available Monday to Saturday from 9am to 4pm during June.

Thank you to everyone who has placed orders with us during the lockdown. We are delighted with the response to our 20% sale with many new clients having secured their orders with the 10% deposit to take advantage before our promotion ends.

Showroom sample rings to try at home

Please contact us to enquire about our showroom sample loan service. Try designs in the safety and comfort of your own home on a trial basis before making your order. We apply a refundable charge to our sample rings. Contact us for more help on this service.

20% sale ending soon

If you are considering placing an order, please remember to use the code 2020 which will only be available for a short while longer.

Anyone who has already placed an order will be contacted with an update over the coming week.

If you are awaiting completion of an existing order placed before the lockdown, our workshops are prioritising all current orders. We will be in touch to answer any questions you might have.

While our showroom remains closed, we are happy to provide e-meets by Zoom for anyone who wants to video chat with us. Please email info@serendipitydiamonds.com to book your virtual appointment by Zoom. From June, this will be available from Monday to Saturday.

Delivery update

Our delivery service remains unaffected. Items are sent by Royal Mail Special Delivery within the UK, International Signed-For Delivery in Europe and by FEDEX for deliveries to the USA, Canada and Australia.

Sending your jewellery

Clients are now welcome to send items to us. Please contact us for specific guidance on sending your jewellery in for us to work with.

Sign up today for updates

We have recently launched a brand new refer-a-friend reward scheme. Please ensure you have signed up to our newsletter on the website to receive updates and information on our new services.

Sign up here for showroom updates.

Mark Johnson

About Mark Johnson

Mark attended Liverpool University and went on to pursue a career in the diamond industry. After more than a decade working in polished diamonds, Mark moved to the Isle of Wight where he launched Serendipity Diamonds. He works most days from their busy Ryde showroom, photographing jewellery and writing for the Serendipity Diamonds website.

Mark Johnson

About Mark Johnson

Mark attended Liverpool University and went on to pursue a career in the diamond industry. After more than a decade working in polished diamonds, Mark moved to the Isle of Wight where he launched Serendipity Diamonds. He works most days from their busy Ryde showroom, photographing jewellery and writing for the Serendipity Diamonds website.