Help, I Need Wedding Rings !
One of the things I tend to say, on a regular basis, without wishing to sound corny, is ‘people before profit.’ Quite simply, the most important person in our business is the client. Most of our clients, (including prospective customers) are at an important point of their lives. Whether planning a proposal, or planning a wedding. Each and every item that we produce, will potentially be worn for a lifetime. One of life’s few purchases that we intend to keep on us forever. Despite our regular purchases, this is a fact we never lose sight of. Without our clients, we would have no business.
So when a client comes back to us, and asks for help, what do we do? Of course, we offer it.
We were recently approached by an old client of ours. Not old in years, but an existing client who it was great to hear from after a good few years since his engagement. At this time, he was half way through filming the popular TV show, “Don’t Tell the Bride” in which the groom has to organise every element of the wedding, within a short timescale and on a budget.
Terry approached me to make the diamond wedding rings, and gave us explicit details of his, and Melissa’s ideal wedding rings. We generally tend to complete work in a very specific way, with a great deal of time to accomplish the the perfect ring (usually around 3 weeks as a guide for diamond set wedding rings) but this time we had literally days to achieve the end results. With the pressure on, and with a great deal of goodwill and support from the team making the rings, we were able to deliver on time as promised. We never like to let a client down and usually pull out all the stops to do this, irrespective of circumstances.
We still aim to have the rings laser engraved for them, which was one step too many with the short timescale we had, and we will look forward to their return to add a personalised touch to each wedding ring.
The programme was shown on 23rd October, and unveils Terry’s plans for a romantic wedding, which combined Terry’s Ghanian, with Melissa’s Irish roots.
The team at Serendipity Diamonds wish Terence and Melissa the very best wishes for a long and happy future.