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Returning an item from Canada


Our information page below sets out some guidance for returning items of jewellery from Canada under our 60 days returns policy. 

Courtesy 60 days returns


For your reassurance we provide 60 days returns on purchases from Serendipity Diamonds. 

Please read the following details which note restrictions to our returns policy. 


You have our complete assurance that our small friendly team will remain as helpful as possible with any guidance you might need before and after your purchase. Please note that we charge $80.00 re-stocking / administration charge per item for returned jewellery. 

Items excluded from this policy


Items not covered by our 60 days returns are listed below. 

  • Bespoke or custom made items of jewellery
  • Personalised items of jewellery
  • Diamond earrings
  • Items previously returned for size adjustments
  • Finished ring mounts and settings
  • Ring mounts set with other people's stones.
  • Items received from exchange

If you are unhappy with your purchase in any way, we will always provide help and guidance to ensure your complete satisfaction with your purchase.


Sending from Canada


If you are sending your item from Canada, you will be required to cover the cost of sending the item to us and any insurance cover for the parcel. Please include all of the original delivery paperwork on the outside of the parcel. Clearly mark the parcel as returns and send to the following address.  


Serendipity 

22 George Street

Ryde

Isle of Wight

PO33 2EW

England


We will notify you once your parcel arrives with us. Following inspection, a refund will be issued which should arrive within your account within 7 days.

Please note


All returned items are subject to a £40.00 administration and re-stocking fee per item. This charge is deducted from your refund and covers the cost of our work processing your return, re-stocking and re-listing items within our showroom and website

Exchanges


If you prefer to exchange your item for an alternative choice, please provide us with full details of the new item on the accompanying note you send with the return. Your item must be returned in the original packaging as new without any signs of wear. We will arrange any cost difference with you upon completion of the replacement item. Our 60 days refund policy does not apply to exchanged items. 

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