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Website Help and Information

Browse our general help and information pages to provide further guidance on services available at Serendipity Diamonds, including our terms and conditions, delivery information and how to arrange for your ring to be re-sized.  

Helpful articles from the team at Serendipity Diamonds

In the following pages, we have included a selection of general help topics for new and existing clients at Serendipity Diamonds. In contrast to our diamond and jewellery education hub, the sections below outline helpful information on subjects such as payment information, packaging, delivery, finance for jewellery, visiting us, how to send a parcel to us and much more. 

In addition to the information sections below, our team remain on hand to provide additional support via email, our contact page and online chat or message. Just click the chat button to speak directly to our team, including Mark, Drina, Emily and Debbie. We provide this help in person online and from our Ryde showroom from Monday to Saturday.  Ask questions, pick our brains and challenge us with any jewellery-related queries. We are always glad to help, and all information and guidance are provided on a no-obligation basis. 

Serendipity Diamonds

Articles (17)

Serendipity Diamonds Website Information
Testimonials Serendipity Diamonds Testimonials
Privacy and Security Online Shopping Privacy and Security
Serendipity Diamonds Terms and Conditions Terms and Conditions
Contact Information - Serendipity Diamonds Contact Us
Serendipity Diamonds Proposal Photo Challenge Engagement Ring Photo Challenge
Jewellery Inspection and Refinishing Jewellery Inspection and Re-Finishing
Earl Mountbatten Discount and Donate at Serendipity Diamonds Earl Mountbatten Hospice | Charitable Donation
Sketching Service Luxury Jewellery Sketches
Military Discounts for Jewellery at Serendipity Diamonds Military Discounts for Engagement Rings and Wedding Rings
NHS and Healthcare Discounts for jewellery, engagement rings and wedding rings NHS Discounts | Engagement Rings Wedding Rings and Diamond Jewellery
NUS student discounts for Jewellery NUS Student Discounts for Engagement Rings and Wedding Rings
Sell Your Gold Sell Your Gold
Jewellery Commission Photography Jewellery Commission Photography
Subscribe to the Serendipity Diamonds Newsletter Join our Newsletter
Serendipity Diamonds - Visit us Visit Us
Serendipity Diamonds About Us About Us
Black Friday Event Serendipity Diamonds Serendipity Diamonds Discount Codes
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General Help

Articles (17)

General Help and Guidance
Privacy and Security Online Shopping Privacy and Security
Serendipity Diamonds Terms and Conditions Terms and Conditions
Feefo Serendipity Diamonds Reviews Serendipity Diamonds Reviews
Sending in your diamond or gemstone Sending Your Diamond for Setting
Will my diamond be certified? Will My Diamond Be Certified?
Sending your parcel to Serendipity Diamonds Sending Your Parcel
VAT free jewellery shopping at Serendipity Diamonds VAT Retail Export Scheme - Tax Free Shopping
Upgrade and Grow Your Diamond Upgrade Your Diamond
Frequently asked questions Serendipity Diamonds Frequently Asked Questions
Opening Times - Serendipity Diamonds Serendipity Diamonds - Opening Hours
Serendipity Diamonds Packaging Packaging and Delivery
Visiting the Isle of Wight
Code of Conduct
Engraved wedding rings - custom wedding rings Engraved Wedding Rings
Jewellery Valuations for Insurance Jewellery Valuations
60 Days Returns on Jewellery at Serendipity Diamonds Returns Policy
Getting your ring resized at Serendipity Diamonds How to Arrange a Ring Size Adjustment
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Finance & Payment

Articles (4)

Finance and Payment for Jewellery
Finance Calculator - Serendipity Diamonds Jewellery Finance Calculator
Layaway Payment Plan for Jewellery Layaway Payment Plan
Klarna finance for jewellery buy now pay later Finance Information
Payment Information - Serendipity Diamonds Payment Information
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Serendipity Diamonds Ltd. Reg. England No. 5972040 VAT No. 909972870 Registered office: 186 High Street, Ryde, Isle of Wight. PO33 2PN, England