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The following testimonials represent a small proportion of generously written testimonials received before we joined Feefo, the independent feedback service. Please also read our independent reviews from Feefo

Please feel free to email us at with any testimonial you would like included below.

I just wanted to pass on our thanks for the excellent service we have recieved from you. It has been an incredibly smooth, easy and fast process from placing the order with you through to the receipt of our perfect wedding rings. We have both appreciated the high level of service we have received from you and your company; from being kept in the loop with how things were progressing through to the flexibility and determination you have shown to go the extra mile in providing us with the perfect rings for our special day. We both highly recommended you to family and friends and encourage any potential customers to place an order with you due to the care and attention paid at every step of the process. Andrew and Lucy

Thank you for the engagement ring which you made for my girlfriend Claire. Compared to the high street shops, the quality of this ring is so much better. It really is a one-off and unique like you promised. I will be contacting you in a few years for the wedding ring. Mr M Walker - West Midlands

I bought my wife’s engagement ring and both of our wedding rings and we were both thrilled! I had my wife’s wedding ring designed to fit round her engagement ring and we were amazed when they came. Wonderful service and a friendly voice at the end of the phone, would definitely recommend your services to others. Mr Blessed - Birmingham

I was extremely touched and very impressed with the guidance, patient and helpful approach. Steffen had a stunning engagement ring all ready when he proposed to me. We were both delighted that Mark could find just the right wedding bands for us too. We can’t recommend him highly enough – whether you are brave enough to surprise your future wife/fiancée or are choosing rings together Mark’s advice and assistance is second to none. Dr S Petersen – Oxford

Thank you so much for all your help and advice, you have certainly made this whole experience a pleasure. I really didn't have a clue, but you explained everything thoroughly and put me at ease. Tracy's ring is beautiful, and I'm really pleased to tell you she said "Yes". Mr J Elsegood - Birmingham

I would just like to let you know that I have received my ring and I think it is absolutely beautiful! I am ever so pleased and would like to say thank you so much for all your help. Miss M Dupree - Middlesex

I received the ring first thing this morning and just wanted to thank you and your craftsmen for both excellent service and for the fantastic ring. We are very, very pleased with Serendipity Diamonds and will be recommending you to our family and friends. J Tasker

Just wanted to say thanks for giving me faith, as I was nervous about purchasing something like this over the net. R Stacey

I have received my earrings and am so very, very pleased. They are just so beautiful and just what I wanted. It was a pleasure doing business with you and you were incredibly efficient and professional so thank you very much... I look forward to doing business with you again. Kirsty

Thank you so much for the ring which arrived this morning. It is perfect and stunning. A big thank you to Mark who kept me informed every step along the way. The packaging is excellent and delivery was exactly as promised, I can't wait to pop the question! A first rate service from a first rate company that I will be recommending to all my friends and family. Mr C Collins - Leicester

The ring looks beautiful and I am sure my soon to be fiancé will think the same……….thank you ever so much for the excellent customer service throughout. The constant updates and regular emails were very reassuring. Mr S Mcintosh - Germany

I have just taken possession of the ring that your company has crafted on my behalf... and I'm speechless!!! I was impressed by the picture of it on your website but that doesn't really do it justice. It is truly remarkable, thank you. I will not hesitate to recommend you and your service to anyone and I will be in touch for the wedding bands... that is providing she says yes!!. S Allsopp - Middlesex

Thank you very much for all your hard work, the ring looks amazing and has made Abbie a very happy lady.Thank you also for the regular updates and friendly service, which made spending alot of money much easier. Mr M Wilson - Sussex

My fiance recently purchased a solitaire diamond engagement ring for me from yourselves. I would just like to say how pleased (an understatement!) I am with the ring, which is stunning. The quality of the ring, the presentation box and service has been much appreciated. Jinny - Wales

It is with great thanks I write to you on receipt of the lovely engagement ring, you sent last week.I proposed on the day it was delivered and fortunately she said yes - which was lucky after all the work you obviously put in to the ring. Rachel is very happy with the ring and all those which have seen it are speechless as to the quality. Mr O Brooks and Miss R Digby - Norwich

We agree that it (...the ring) is stunning. We're both really happy with it. Much appreciated, thanks for the ring and the quality service. Mr R Barclay - Newcastle

Just a quick email to to let you know my ring arrived safely today. It is absolutely gorgeous, the diamond is much bigger than I expected it to look on the ring, and it fits perfectly. Many thanks for your superb service - you have restored my faith in internet companies! Dr C Webbon - Warwickshire

Picked up the ring this morning and am very happy thanks. Just to let you know you have made this a very easy and personable experience and your attention to detail and quality is outstanding. Mr M Arscott - Devon

I am just letting you know I receieved my ring today and I am over the moon with it - it was worth the wait! You are never too sure when buying items from a website without seeing it but your photos represented the ring brilliantly. I would like to thank you for all you help and advice before I decided on which ring to purchase and also your customer service and regular updates while my ring was being made was excellent. I will not hesitate to recommend you to friends. Miss K Roy - Forfar

I just wanted to express my thanks, gratidude and appreciation for the beautiful ring that arrived last week. Following our engagement, this weekend, my partner and I wanted to get in touch to offer our thanks for what is truly a stunning ring. J Seddon - Northampton.

I would like to thank you immensely not only for the beautiful ring and perfect flawless diamond you found, but for the wonderful service and personal care you so kindly gave throughout the whole process. I really appreciated your attentive response and eminent expertise in both design and diamonds by phone and e-mail, from initial web enquiry through to final delivery. Your attention to service and detail is evident in all aspects of Serendipity, from your website to the care obviously taken to package the ring so beautifully. I would like you to know how much I appreciate your willingness and ability to make buying my fiances engagement ring a real pleasure.

The ring itself is perfect, your design and craftsmanship were truly breathtaking to see when I opened the box. It gives me immense pleasure to know that the most important ring of our lives was clearly made with such love and care. Mr P Crayford - Berkshire

The ring arrived just before 12 today and it fits perfectly. Myself and more importantly my girlfriend are very very pleased with it. I would not hesitate for a moment to recommend you to my friends and family. Mr C Mole - Northumberland

It is absolutely beautiful and fits perfectly. You have put so much thought and effort into the packing and presentation that just made opening it even more exciting! Thanks for keeping me so well informed throughout the process. Miss G Byng - West Sussex

I've just received the ring and it is stunning. Thank you so much for your help, efficiency and also for keeping me posted every step of the way. It's a great service. Mr S Fradley - Dorset

I’d like to take this opportunity in thanking you for your services. I am over the moon with the ring, it’s truly a stunning piece. What’s more you’ve delivered promptly and in time for our anniversary tomorrow. Mr M Higson - Cheshire

I received my ring this morning and it's beautiful, it looks perfect with my engagement ring.Thank you very much, I will definitely recommend you. Miss C Sails - York

I saw this ring on your web site and fell in love with it straight away. I was quite nervous about buying something so special over the net without being able to see it let alone try it but I have been very pleasantly surprised. The ring looks even better than it did on the website, and the packaging was fantastic!

Even though it has been a month since I proposed (not that long since I placed my order!) it has been worth the wait to now have such a stunning ring. The service I have received has been amazing with you making me feel valued (even when you answered my call out of hours!!!) I will definitely be recommending you to all my friends and family and will call you when I need my next special piece of jewellery. Miss C Perry - Bridgend

I would like to reiterate how pleased we are with the ring you produced. It is remarkable quality for the price and by far the best one out of all the previous rings we have seen. Not only that, but your service has been impeccable, you have kept us up to date with developments and made us feel like your most important customer. We are absolutely delighted with the outcome and pleased we decided to wait to get this one made up! Once again, thank you very much for all your efforts. We won't hesitate to recommend you to others. Mr T Billcliff

I picked up the ring today, it looks gorgeous, thank you so much.... thanks again for the excellent service. G Tulloch - Cheltenham

I just wanted to confirm that I recieved the ring, it's a real beauty. Thanks very much. Mr B Mwale - Cologne, Germany

I recieved the ring and it's lovely! Thank you so much. Hope to be in touch again soon. Mr A Hassan - Cairo, Egypt

Brilliant, polite and helpful service, a beautiful and a very happy girlfriend/future wife! Mr G Curtis - Essex

I have now recieved the ring and I am delighted with it - it is a beautiful piece of work. I would also like to commend you on making the experience feel very personal (despite the "remote" nature of the transaction); as well as your attention to detail in terms of packaging/presentation etc. If the opportunity arises I will certainly recommend you to friends. Mr M Chapman - West Sussex

From the first moment I called, your service has been great and I would recommend Serendipity Diamonds to anyone who is thinking of buying an engagement ring. Will be in contact very soon to order our wedding bands. Mr B Hewitt - London

Thank you again for providing such a wonderful level of service. When I visited you to discuss things, I found the visit both engaging and informative, and I am glad to say, confident enough to go through with the purchase. You managed to make this up for me within the small space of time I had (whilst working in the area) and the result speaks for itself. I am also glad to say I got the answer I wanted, and we are now engaged. M. Campbell - Aberdeen.

I have recieved the ring and it looks stunning, Im sure she will love it. Thank you for all your hard work. Mr J Wilton - Dorset

I'd like to thank you for this sincerely. The ring is absolutely stunning and the box just compliments it so well, I don't think there is a single flaw with it, it's perfect...... I really do wish you all the best for the future years. I worked for a while within a jewellers so I'm aware of the competition, however, very few companies offer the personal service like yourselves without adding extra surcharge on their goods. I don't know when the wedding will be (providing she says yes) but I'll be coming straight to yourself to order the bands. Mr D Addison - Hertfordshire

Thanks very much, the ring arrived safely this morning and is fantastic! Thanks very much for all your help and excellent service. I will definitely be recommending your services to all my family and friends. Mr R Gaunt - Staffordshire

Just a quick note to let you know that the ring turned up first thing yesterday and now fits like a dream. Sara is extremely happy with it, as am I. Many, many thanks for all your help- I would have no hesitation in recommending you to anyone and wish you all the best. Mr N Lee

I recieved the ring this morning, and I am very happy with it. Thank you for keeping me informed of progress throughout, it was much appreciated. I will certainly recommend you in future. Mr A Guise - Reading

Thank you very much for your constant reassurance and excellent customer service! Miss B Renfrew - Ipswich

Thanks very much for everything! ... The ring is gorgeous and we have just been looking at the certificate and other information included with the ring itself. Becky says the ring is perfect and reflects her personality. Others, including Becky's mum say that it is a wonderful combination of classical and modern styling, which will always look contemporary. Thanks again for such efficient work in getting the ring made so well and delivered on time. We will indeed recommend you to others. Mr C Peart - Newcastle Upon Tyne

I just wanted to tell you that the ring has just arrived, and looks great - stunning, as you say! I'll pass it on tonight and I'm sure the reaction will be very positive. Thanks for all your hard work; I'm very pleased with the result. Mr A Fryer - Reading

My ring arrived today and it is absolutely beautiful. Tom and I were looking for a ring in local retailers and nothing comes close to the ring that you made for us. We would both like to thank you very much for the continuous contact and all your help with finding the right ring for us. Miss M Hunter and Mr T Billcliff - Gloucestershire

The ring came yesterday and looks absolutely amazing, the wife really loves it.Just to let you know I recieved the ring in time and it is perfect. My girlfriend really loved it, and more importantly she accepted... Mark, I would like to commend you on the service that you have provided, without a doubt the best customer service I have ever experienced, dealing with your company has been a real pleasure and you are a credit to it. Thank you once again. S Donnelly - County Waterford

I just wanted to let you know that the ring has arrived and it looks great. Thanks very much for all your effort and it has been a pleasure doing business with you. P Ahmadpanah - Frankfurt

I have recieved the ring and it looks great, lets hope the recipient thinks so too!! I am sure she will. Thanks for keeping me updated during the process. I would recommend you and your company to others without hesitation. G Mclean - Perthshire

I just wanted to email you to say thank you for the excellent service I recieved. My Fiancee was so pleased with her ring, we will be in contact soon regarding our wedding rings. S Butterworth Hampshire

I have recieved the ring. It is beautiful, and the presentation is full of detail. S Szilagyi - Hungary

I have recieved the ring and it is lovely, thanks for everything. P Hartley - North Yorkshire

Wow... Thank you Mark, the rings are perfect. E Willmott - Worcestershire

I wanted to thank you very much. The ring arrived on Tuesday and it looks wonderful. I am proposing tonight, so wish me luck. C Stein - London

I was nervous about purchasing an engagement ring on the Internet, but having come across Serendipity's professional website I thought I would give them a telephone call to discuss a ring we had seen. The Managing Director, Mark was very polite, professional and understanding of our needs. The ring arrived promptly with all the documentation about the diamond, and we could not be happier with the quality of the ring and the service provided. I strongly recommend Serendipity Diamonds and we will treasure this ring forever. M Dempsey - Jersey

Just a quick note to let you know that the package has arrived. It's a really beautiful ring just as you said and it's exactly what I was looking for. Thank you once again for all your help and advice over the last couple of months. It has been refreshing to deal with someone who doesn't deliver a sales pitch! J Trapp - Stockton on Tees

Just to let you know, ring has been delivered. I am very pleased with it, it is a very lovely piece, thank you. I very much appreciate your communication, attention to detail and service and would not hesitate to recommend you. P Howie - Northants

Many thanks, the pendant arrived this morning. The pendant is very well made, presented and beautifully finished. I think my wife will be very pleased with it. T Heasman - Inverness

Wow! Its absolutely stunning, the quality is top class, I want you to do the wedding ring aswell. I can only thank you on the service which was simply brilliant. S Ketchen - Edinburgh

Just a note to say how grateful I am for your expeditious delivery of the ring. I think it looks magnificent; so does the future mother-in-law, I just hope 'she' does too! Thank you so much again. D Richardson - Nottingham

I just got back from Afghanistan today and all is good with the ring! It is amazing, I am so happy with it. I am happy to say that she said yes and she is loving wearing it! G Walker - Canterbury

I gave the ring to my girlfriend and she was very very excited about the ring. I have to really commend you on a fantastic job. Thank you very much. K Kulkarni - London

The ring looks amazing, I see now what you mean about this setting being the best to let the light refract through the diamond. Also I am very pleased with the colour and clarity as these are obviously important. I have already passed on one of your business cards to someone at my work who looked at the ring and then realised it was much better than what he could get in the shops for the same price... I am very happy with the service that I recieved and I wouldn't hesitate to recommend you to someone else as the service is first class. M Laing - Warrington

I just got my ring ;) and I am happy now!!! I recommended this company to my friends. L Kondrat - Bolton

Just to let you know that the ring has arrived. Also to let you know that it's perfect... thank you so much for your help over the past few weeks. The wait was definately worth it!. R Radcliffe - Norwich

Just to let you know that she said a "yes" and the ring was absolutely perfect for her. You were brilliant help and I can't thank you enough. P Whitfield - Tyne and Wear

Thank you very much, I recieved the ring this morning and everything was fine. Im very pleased, the ring is beautiful, all I hope for now is that my partner loves it as well. I will be sure to let other people know about your company. I've been very impressed from the simplicity of the website to the impeckable customer service you have provided. A Ockwell - Swindon

Recieved this morning and the ring is fantastic. Thank you very much and I will recommend your services to others no problem. N Faux - Surrey

Thanks Mark, the ring looks great, thanks for all your help and I will make sure we will deal in the future, and I will send you plenty of customers. A Knott - County Antrim

I just wanted to let you know that the ring arrived safely and that I am very happy with it. Thank you for completing the work to such a high standard of workmanship, and in such a fast turnaround time. J Curtis - London

Thank you for creating a beautiful engagement ring for my partner Rachel. It's difficult to discuss a same sex relationship with strangers, but you treated me with respect and dignity all the way and have made this whole process a lot easier for me. The incredibly personal and dedicated service you provided was the best I have experienced with any company and I couldn't have asked for more. The service was not only impeccable but the ring is a beautiful example of excellent craftsmanship. I would recommend your company and products in a heartbeat. Thank you again.
M Carlile - Wirral

I recieved the ring yesterday and it is beautiful.. exactly what I was looking for!! Thank you very much! Anyone who asks where the ring came from I will be sure to give them your business card. I hope I can send some business your way and I will definately be using you in the future! D Jones - Rhondda Cynon Taff

Just to let you know the ring was recieved yesterday and is fantastic! Thank you so much for all your efforts. You will be highly recommended to anyone who should ask, and we will definately be in touch regarding wedding rings, as you will be pleased to know she said yes last night... Thank you again , your service was first class and it is a breath of fresh air to deal with someone with geniune customer focus. R Pyatt - Hertfordshire

I just wanted to let you know that everything went to plan and she loves the ring. Thanks again for all your help. Dan

Thank you for our wedding bands. They both fit perfectly! We had the most wonderful wedding day and loved every moment! It was an absolute pleasure dealing with you. Thank you for your assistance and professional efficiency! Mr and Mrs Lues - Tanzania

I just wanted to take the opportunity to write and say thank you so much for all the time and attention devoted to helping me aquire the perfect ring. You truly gave me a first class and individual service. You have been polite, friendly, patient and very knowledgable about your work, and clearly have a real passion for your business which is evident in how much time and care you take with the end result being the beautiful items of jewellery you produce. I would not hesitate to recommend you to anybody and will most certainly be back to you for our wedding rings! Thanks again and I look forward to doing business with you again in the future with your business. C Stephens - Plymouth

The wait is now over and I have the ring on my finger! It is so beautiful and I am thrilled with it. I am looking forward to showing it off to everyone. Thank you so much and I will of course recommend you to people in the future. J Pawley

Just to confirm I did recieve all the documentation and the ring looks perfect, can't say how pleased I am with the quality. Thanks ever so much, willn definately be in contact again. D Singh - Birmingham

Just a quick note to say that we recieved the ring today and it's gorgeous. Thank you ever so much for your prompt communication and attention in producing something so special for us. I'll certainly be recommending you to my friends and colleagues! as your service is great. We certainly will be in touch when it comes to the Wedding Rings!! D Andrews - Stockholm, Sweden

Just a quick note to tell you I got the ring, it is just as I wanted. Will now have to come up with some unorthodox means of popping the question! Will be in touch if there are any alterations, if not thanks for your help and patience!. P Urquhart - Aberdeenshire

Once again you have provided me with an absolutely gorgeous ring. Everyone was really impressed with it Im sure she will say yes and will be over the moon with it!. T Mensah - Liverpool

I received the ring yesterday and I am very pleased with it. Many thanks for all the time and trouble. It is much appreciated. P Harington - London

My fiance (!) and I just wanted to pass on our thanks to you for the absolutely stunning engagement ring. It was even better than I could of imagined, the craftsmanship was absolutely outstanding. Thank you very much!! Stuart particularly wants to pass on thanks to Mark for making the whole process run smoothly as he was always at the end of the telephone. We have recommended you to friends and we will be in contact early next year for the wedding bands. Thanks again Zoe and Stuart - Oxford

I just wanted to say thanks for the wonderful ring which I received as promised on Saturday. It is such an elegant ring with such beauty and sparkle that I couldn’t resist popping it on my finger straight away instead of waiting for my anniversary which is next month. I feel like it is a bespoke piece of jewellery as I feel that it works so well with my other rings. I was unsure about buying something so precious over the internet but I need not have worried as you put my worries to rest with our initial telephone conversation. You answered all of my many questions with patience and honesty, I felt. I am so thankful that I found your website purely by chance whilst trawling the internet. It took me a long time to find what I was looking for as I wanted something a little more unusual to the trilogy rings everyone else is wearing but as soon as I saw this ring I knew it was the one for me. Many thanks once again, and I would just like to take the opportunity to wish you and your company continued success in the future. It was a pleasure shopping with serendipity diamonds! JC - Oxfordshire

Received the ring today, it's beautiful..we both love it..from start to finish your service has been number one. C Marron - Durham

The service I obtained from you was absolutely excellent and I would recommend you to any one. Thank you very much for all the hard work in sorting my ring out. L Knight - Oxfordshire

Just to let you know the ring arrived. It looks fantastic and well worth waiting for. T Cook - Wiltshire

Just a note to let you know that my wife is over the moon with the ring and is amazed that she has a unique one! Thanks again for all you help Mark. It really is appreciated. R Ponter - St Neots

I wanted to inform you that I've just recieved the ring and it looks very nice. Thank you for doing such a great job and delivering on time. R Norvilis - Oxfordshire

The ring has arrived, and it is perfect! Many thanks for the communication, and the work that went into it! You will be hearing from me again! S Wheeldon - Barnsley

I’ve just this second taken possession of the wonderful ring that your company has crafted on my behalf…and I’m speechless! I was impressed by the picture of it on your website but that really doesn’t do it justice, it is truly remarkable – thank you! Mr S Alsop - Bristol

Just to let you know we received the ring this week. Diana is delighted with the fit now. Thanks again for all your help and excellent service! G Tulloch - Shetland

I have received my earrings am so very very pleased. They are are just so beautiful and just what I wanted. It was a pleasure doing business with you and you were increadibly efficient and professional so thanks very much. Many thanks once again and look forward to doing business again soon. K Sidgreaves - Devon

I just wanted to say thanks for the amazingly beautiful ring and all your help. R Stacey - Essex

I received the ring first thing this morning and just want to thank you and your craftsman for both the excellent service and for the fantastic ring. We are very very pleased with Serendipty Diamonds and will be recommending you to our friends and family. J Tasker - Bedford

I just wanted to pass on our thanks for the excellent service we have received from you. It has been an incredibly smooth, easy and fast process from placing the order with you through to the receipt of our perfect wedding rings. We have both greatly appreciated the high levels of service we have received from you and your company; from being kept in the loop with how things are progressing through to the flexibility and determination you have shown to go the extra mile in providing us with the perfect rings for our special day. We would both highly recommend you to all our friends and family encourage any potential customers to place an order with you due to the care and attention paid at every step of the process. Mr A Sams - Lancashire

Just to let you know that I have received my ring and it was really beautiful. Thanks for trhe wonderful customer service. I shall surely recommend anyone to Serendipity Diamonds G Wiredu - London

I am just writing to say a massive thank you for everything you did for me in prepairing and getting the ring to me in the short time i had. i proposed to my girlfriend monday night and she said yes so i am returning to Afghanistan early hours tommorrow morning a very happy man. once again thank you. M Collins - London

The ring arrived as promised yesterday and is absolutely stunning, I love it. The wedding ring sits wonderfully against my engagement ring and I could not have purchased anything nearly as beautiful from a high street store, not to mention have the kind of attention to detail and design input. Although initially I had some concerns about sending off my engagement ring to a company I had not met in person, my mind was put to rest as soon as we spoke. I would like to take the opportunity to thank you for your great attention whilst making my bespoke ring. You never tired of my extensive questions and always answered my emails promptly and was at the end of the phone when I needed to ask you something.The packaging the rings arrived in is also absolutely gorgeous, it really makes receiving the ring extra special. I would definitely recommend your services as you have done a great job and have been very professional at all times. Miss J Green

The ring arrived just as promised on the morning of Valentine’s Day – I’d proposed on Friday 13th, (unlucky for some, but lucky for me), and Charlotte was suitably shocked and said, “Yes”.The postman turned up at 9am in the morning. I have to admit at this point that I was slightly apprehensive as, up until this point, I’d only seen a couple of JPEG photos. I needn’t have worried as the ring was even better than I had expected! I was blown away by the quality, and the advice Mark had given me in helping me decide meant that the ring looked superb and remained extremely good value. I can’t thank Mark and his team enough – Absolutely brilliant work by all involved. I wouldn’t hesitate to recommend Serendipity to people I know and we’ll be back in a month or two to order our Wedding rings. Once again, many thanks for your top notch service and attention to the little things that make a huge difference. Mr S Tweed - Hemel Hempstead

I have received the ring and as you've said, it looks fantastic! ......... Thank you very much again for all your help in this endeavor. You have been most patient and accommodating. Mr F Shum - San Francisco

I would just like to thank Mark for all his help, advice and knowledge that he gave me when buying my engagement ring. I was a bit nervous about buying something like this online and not being able to see it or try it on first but I didnt need to worry as the ring is beautiful and the quality of the diamonds are excellent and it fits perfectly. The service was excellent and I was constantly updated by emails and phonecalls throughout the whole process. I would definately recommend Serendipity Diamonds. Ms.G. Barry - Ireland

I just want to thank you for the beautiful ring, it made the day when I proposed to my fiancee. I must admit I was a bit dubious about buying online from a company that I had not heard of before, however I would like to commend you and all involved with serendipity Diamonds for your hard work and professionalism throughout the process. I will definitely be using this service again……… By using Serendipity Diamonds, I am so confident that i have cut the cost of a fantastic ring without cutting on product quality and customer service professionalism. Thank you ever so much and I will be in touch soon to order a pair of wedding rings. Mr P Lydon - Newcastle

Thanks to Mark & the team at Serendipity for the excellent help and advice you provided in making my ring, its looks great ! I wouldn't hesitate in recommending your services. G. Thomas - Peterborough

I am writing to give my utmost thanks for the exquisite ring to which I received yesterday. Upon opening the box and observing the sleek, wooden box and finally letting my eyes feast on the beauty that you have produced I must say my breath was taken away. (which makes me wonder what on earth will happen when my partner see it!) Thank you so much for you time, patience and professionalism with this purchase. I most certainly will be ordering from you again!!! The Hon James A R Sinclair - Kent

For a company making sales via the web and the telephone Serendipity have made the service as if you were being personally looked after; any time I had any concerns or questions as well as having my gf's ring resized the service has remained the same from the first time I picked up the phone. I would like to thank you for all your help; importantly my fiancee loves the ring. I will definitely be recommending to anyone I know. Brilliant customer service. Thank you again. Mr H Duhra - Middlesex

Just to let you know the rings arrived 30mins ago. We were blown away by them and are over the moon. Lindsey cant stop screaming “oh my god”.I would like to thankyou for your smooth service and keeping in regular contact throughout.We will deffinetly be coming to you again in the future. Mr R Mullen - Sunderland

Mark, The diamond engagement ring is absoluteley beautiful. She is truly over the moon and was taken aback too, we are already planning a wedding and will be back to choose the wedding rings also. Many thanks for your time and patience on this. G Broadfoot - East Lothian

I have to admit I was very sceptical about buying an engagement ring over the internet as to quote a line from a pretty famous film 'you never know what you're gonna get'. Nonetheless the potential value that I was getting from ordering the ring with yourselves was a calculated risk. Having received the ring my fears were immediately allayed. The professional presentation in which it arrived was superb. My pleasure simply increased when I opened up the small wooden box to see the ring and stone within. It was as I had hoped an excellent diamond and ring design which will hopefully make my girlfriends eyes smile. Thanks again for an excellent service and quality product. Mr S Wragg - Nottingham

Please accept my sincere thanks for the ring, which arrived yesterday as promised. It really is beautiful, and even better than anticipated. the colour of the diamond (chocolate) is every bit as you had previously decribed, and just as my wife had wished for. I shall have no hesitation in recommending Serendipity to anyone at all, it has been a pleasure dealing with you. M Richardson - Cleveland

The rings have arrived, and as usual, they are perfect. I want to let you know your service has been outstanding, your attention to detail, customer service and product care is second to none, and entirely world class. A Coates - Bristol

I like many others took a great leap of faith when initially ordering my Fiancée’s engagement ring online from Serendipity. It is a lot of money to be entrusting somebody with, especially if you’ve not met before. This trust however has been utterly re-payed with a beautiful and well made ring. I’ve also just taken delivery of the wedding bands from Serendipity and they are also of fantastic quality and very well presented! Mark and his team take great pride in their work and put significant amounts of effort in to making your experience as painless as possible. I would heartily recommend this company to anybody looking for a bespoke or of the shelf piece of jewellery. Alice and Norman.

I received my ring today and I am very happy with it. I would like to thank you for the high level of care take with the order, to confirm the delivery address and to keep me well informed along the way. I would certainly be willingly to recommend your services. Marek

Mark, I have received the earrings. Thank you for the excellent customer service and the I love the earrings! Vanessa

Just to let you know - the ring has arrived, really pleased with it! Thanks for all your work and keeping me up to date with progress! M. C. - Farnsborough

I cannot sing the praises of Serendipity Diamonds and Mark’s personable customer service enough! I had already purchased my diamond(for an engagement ring), and I had a unique idea for my fiancés ring. This involved engraving, adding a gemstone and the setting of the diamond. I must admit I was skeptical, at first about sending my diamond away, however the first phone call with Mark and you realize you’re dealing with a person with a vast knowledge of jewellery and excellent customer service etiquette. This is traditionally a nerve racking, emotional time for men and women, but Mark’s calm, approachable manner ensures the tailoring of the ring to your specific needs. The price was amazing! From the high level of customer service I received I would have been willing to pay double. Sarah loved the ring and it still remains a talking point amongst family and friends. The purchasing experience was enjoyable and hassle free, and if your ever lucky enough to find that someone special I urge you to seek the brilliant guidance of Mark & Serendipity Diamonds, who helped all my plans come together. Our date is now been set and we are looking forward to speaking to Mark about designs for our wedding bands. Mr D Thomas

Well, first things first – she said yes! It took a while for her to get over the shock of my proposing but I will soon be a married man!
I’d like to take the opportunity to thank you for so much... I don’t honestly know where to begin! When I came across your website I was dubious, as the prices compared to the quality of goods seemed just too good to be true. However your reassurance and excellent customer service shone through like a torch in the dark – you were there to guide me to making the right choice and it was refreshing to not feel pressured into buying something until I’d found the right combination of ring and stone. I’m also incredibly grateful that you took the time to help me understand the characteristics of diamonds and precious metals – it’s great that I can actually talk about the ring and do more than say “Yeah, this is what I got for her...”!

To anyone that is looking at getting engaged, or even just looking for a present for that special person, I cannot recommend Serendipity Diamonds enough! It’s entirely thanks to Mark that I was able to find the perfect ring at a price that I could afford.
Everything went according to plan with Mark’s assistance, from delivery to the return for resizing. Serendipity Diamonds are by far the best at what they do, without a doubt and not an ounce of hesitation. We will both be coming back for our Wedding Bands, and the best part is that we shouldn’t have to save up for too long before we can afford them! With all my thanks, Simon Kitchener - Leeds

Just a quick email to say a huge thank you for our gorgeous wedding rings.We are both delighted with them.Excellent customer service, your company is an absolute credit to you. We will highly recommend you to everyone we know! Many thanks again B & J Sampson - Hampshire

I just wanted to let you know that I proposed, am now engaged to get married in October, and feel like the happiest man alive. The ring is beautiful, the envy of all my fiancée's friends. It was a smidgen too big, but we had it downsized by one number, and it now fits perfectly. So thanks again for your service, I'll be sure to recommend your site to anyone who should ask. M. Chidell - Chester

I cant recommend this company highly enough, the quality of the engagement ring i purchased is outstanding and is matched by the fantastic customer service you receive. i thought i had everything covered, however the ring size i went for was one size out. this was no trouble at all, one phone call and it was all sorted.10/10. Shaun - Newcastle upon Tyne

Just wanted to send an email saying thank you for your impeccable service and ring. Having not bought a ring before I felt secure in entrusting such a responsibility to you and your professional yet personal approach made the whole process a breeze. Thank you for everything! T Greenall – Sheffield

Sorry I've taken a while to reply. I received the ring last week and are extremely happy with it. Everything was as described by yourself and still is the best value for money I've seen around. Once again thanks for all your help, and i won't hesitate to recommend you to everyone i meet. D Heys. Preston.

Hello Drina and Mark. I don't usually write to thank companies for their service but in your case I believe it's warranted. I just wanted to thank you for the ring it is absolutely beautiful I am extremely pleased with it. It is so nice to be able to deal with companies who still show pride and satisfaction in providing excellent products at an excellent price coupled with outstanding customer service. Thank you I will not hesitate in recommending you to other people I am truly impressed by your company. M. Hampson. Prestatyn.

My finance and I have just received the 3rd ring purchased from Mark at Serendipity and it is of high quality, pretty and perfect in every way. I had discussed with Mark what my requirements were and these have been met in an efficient manner. I now have engagement, wedding and eternity rings which I will treasure forever. Mark has always been approachable and professional and has taken time to answer questions and give reassurance. The rings arrive well packaged in secure mail and are presented in a cute little wooden box. To anyone it may concern I hope this helps you decide whether to purchase from Serendipity Diamonds as is a company I have trusted and have respect for. - T. Hepworth, Doncaster.

"I'd like to take the opportunity to show my appreciation for the exceptional service you provide. Having my fiancé's ring made was one of the most nerve wrecking things I have ever done (behind the proposal itself of course), but your knowledgable and friendly approach made the process a pleasure from start to finish. I'd also like to add a very personal, and heart-felt thank you for going that extra mile, having the ring ready in time for my trip to New York, allowing me to give my fiancé the proposal she deserved with a ring she describes as absolutely perfect!" Mr. A. Watson - Wigan.

Top Class service all the way.
Reading the other reviews I find it hard to say something good that has not been said already. I have never spent this much money on anything before and was obviously hesitant about using an internet company. From the outset Mark eased my fears, For approx 2 months I felt like I was his only customer, I received continuous feedback on the status of the Rings. I had gone to other bespoke jewellery makers and their best offer was much more than Serendipity's price. Their products were smaller diamonds and lesser quality. If you want bespoke jewellery at a good price and amazing customer service I would wholeheartedly encourage you to just give Mark a ring. The finished product was far better than my imagination, or the CAD photos. The after sales service is outstanding and you clearly get the impression that this gentleman both enjoys his work and values every single customer. I have left my contact details with Mark and am happy to answer any emails to verify his work and his company. Mr B Sharkey. Jersey

The ring arrived very promptly on Saturday Morning just as promised. The surrounding Serendipity packaging elegantly complements the beautiful wooden ring box. The ring is absolutely beautiful, the finishing, polishing, stone and box are much more than I anticipated. So may I take this opportunity to pass on my thanks and appreciation for all the time and effort that you personally and the whole team at Serendipity have given. The budget that I had was not a vast amount but the ring is perfect and means as much to me and my Fiancée as any amount that people spend. So once again many many thanks and please if there is any part of this email that can be used as a testimony for your website please feel free to use it. Once a day has been set we will certainly be in contact again to order our wedding rings. Kindest regards and very best wishes Wayne and Andrea.

I received my parcel early this morning, of course I had to open it straightaway and was lost for words (for a few seconds!!). It is the most beautiful pendant I have ever seen, I cannot thank you enough for all your kind advice and patience, this was an epic purchase for me ,and it has totally exceeded all my expectations. Your help was invaluable, and helped me overcome my frazzled nerves:) when ordering it. With all my best wishes to you, and everybody who works with you. D. Meek, Middlesex.

I have been really impressed with the service that I have received from Serendipity Diamonds. The advice I was given before buying the ring was clear and very helpful, the ring was delivered slightly early so that I could propose whilst on holiday abroad and the quality of the finished product was second to none. Serendipity also handled my ring resizing very promptly and efficiently. I can't recommend Serendipity highly enough, the service is excellent and the prices are very reasonable considering the quality of the offering. Mr Evans, Oxfordshire

I found Serendipity Diamonds on the web and I can only say that I am so pleased I did. The service from start to finish and throughout the whole process was second to none and a god send to a man that didn’t know allot about Diamonds at the time. As Serendipity is not a large corporate company the service is very personal and you can always speak to the same friendly point of contact. My experience with Mark at Serendipity was fantastic, all the advice and his wealth of knowledge on what type of Diamond to what design of ring to suit the Diamond was so appreciated and it is advice that he gives and not pressured sales as you can come across from larger retailer. The ring itself is absolutely amazing and being made from scratch makes it so much more personal. The workmanship of the ring is 100% perfect and all that Serendipity promised was delivered and more. I would highly recommend Serendipity Diamonds to anyone who is thinking of purchasing any quality Diamond Jewellery and if you are looking for a 1st class, 100% trustworthy and personal service that you feel comfortable with from start to finish then this is your company. Stop looking and start talking to Serendipity Diamonds their service is as good as their Diamonds (Stunning!!) Mr S Smith, Reading

I just wanted to say that I received my ring, as you promised, on Saturday. I have to say that I have been thoroughly impressed through the whole process. I am a big online shopper, but I was very worried about buying something as valuable as a diamond ring online. From the moment that I placed my order, however, it has been a smooth, thoroughly worry-free process. Drina contacted me almost immediately after I placed the order and assured me that she had made a start on my order. Your communication throughout the whole process has been outstanding. The ring is absolutely stunning and the picture on your website certainly doesn’t do it justice! Thank you so much for everything and I shall definitely recommend your website to friends and I will most certainly be back if I ever get the opportunity to buy some more diamond jewellery. Please pass on my thanks to Drina as well. I Stock, Berkshire

"Serendipity Diamonds deserves every bit of fantastic feedback it receives - and more! 5 out of 5 in every aspect. My engagement ring lives up to the promise of the website. It offers fantastic value in comparison with the high street. Service: Mark went above and beyond at every stage of the process - spending as much time as we needed to answer questions and help in our decisions. At all times he ensured if there was any way he could help us - he did. It is clear the customer truly does comes first with Serendipity Diamonds. 

I required my ring to be resized, and as always the process was dealt with in a quick, efficient, yet sympathetic manner to ensure the ring was returned with a perfect fit as soon as possible. Constant communication on progress throughout. When spending large sums of money it is easy to be critical - it is not possible when dealing with Serendipity Diamonds - they go above and beyond in every way. My fiancée was understandably nervous to order from a website - not having the chance to see the ring before purchase. If you are brave enough to do as my fiancée did - make sure it is with Serendipity Diamonds. I am confident you will pleased with your purchase - and even if there were any changes required - you will not have any worries when dealing with them, they have a fantastic attitude towards their customer and are always genuinely on your side.

If in doubt call them - your mind will be put to rest immediately. Serendipity Diamonds are fantastic. Choose them - you will not be disappointed. I hope I can help encourage someone else to make the right decision and have such a fantastic experience at such a special time - just as we have. A HUGE thank you to everyone at Serendipity Diamonds - and an extra special thank you to Mark. 5 out of 5. Cannot praise highly enough." Kayleigh and Mr O Ryan

I have nothing but praise for the customer service and value of product of Serendipity Diamonds. I required an engagement ring for a recent holiday to Cornwall so I could to propose to my girlfriend at The Eden Project, Drina was extremely helpful and when Serendipity confirmed they had the ring on the Thursday I had it with me on the Friday. The ring is of an excellent quality and the polished wooden box makes the product even more desirable, when I went round the high street shops they said they could not match the price of the ring I bought but I would not experience their level of customer service which was nonsense as I was kept up to speed at every stage of the process and serendipity provided some of the best customer service I have received. My now Fiancé said yes and is thrilled with the ring as it is the one she wanted, so thank you Serendipity I will be recommending you and looking to use you again in the future. D Barwick, Coventry.

We just wanted to send you an email to express our sincere thanks and delight at the new ring you have kindly made for us. Paula is absolutely delighted with it and we can honestly say that the service we have received from you has been outstanding.I have obviously bought 3 rings from you now and won't hesitate to use you again in the future when an opportunity arises, and we would certainly recommend you to anyone we know who is thinking about purchasing a new ring. Please also pass on our thanks to Drina for her help too. Kind Regards and thanks once again, Matthew and Paula. Cleckheaton, Yorkshire