| Date |
Score |
Customer Comment |
Supplier Response |
|
07-Oct-2018
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Service rating : The staff at Serendipity were incredibly helpful and professional through the whole process. We were initially hesitant to purchase our wedding bands online, especially given the need to ship internationally, but they answered all of our questions, delivered within the shipping window they...
Anonymous
Anonymous
|
No Comment |
|
15-Sep-2018
|
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Service rating : I would highly recommend Serendipity Diamonds to anybody. I found the company online when looking to purchase a diamond engagement ring and after looking at the different styles of ring they had available, arranged an appointment with Emily via their live chat facility. She appreciated my...
Anonymous
Anonymous
|
No Comment |
|
08-Sep-2018
|
|
Service rating : Everyone there was quick to respond to my questions via email. I would definitely use them again.
Product : Fingerprint rings were unique exactly what my fiancé wanted.
Anonymous
Anonymous
|
No Comment |
|
29-Aug-2018
|
|
Service rating : Extremely happy with the customer service. Any questions I had were answered promptly, and expected completion date/confirmation of shipping address was provided throughout the process.
Please thank Emily for her help during this process, she was a pleasure to correspond with...
Anonymous
Anonymous
|
Service rating : Thank you so much for taking the time to leave us such a lovely review, It's great to hear that you received such ... |
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29-Aug-2018
|
|
Service rating : Profesionální korektní jednání, výtečné vebové stránky
Product : kvalitní cenově přiměřený šperk
Anonymous
Anonymous
|
Service rating : Many thanks for using us again, it was a delight to be able to help you again with another special purchase. So g ... |
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31-Jul-2018
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Service rating : An amazing piece of art, exactly what I wanted. Customer service is great, with a really nice experience visiting the Isle of Wight and the booked appointment to discuss the details and get the perfect size.
Perfect from beginning to final delivery (impressive packaging!!), a 100%...
Anonymous
Anonymous
|
Service rating : Thank you so much for taking the time to leave your feedback. We are so pleased you are happy with your purchase. ... |
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31-Jul-2018
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Service rating : Once we found the beautiful and uniquely crafted rings on the website the whole experience was simple. The Customer service is amazing, messages and emails responded to extremely quickly - the rings were excellent.
Product : Unique, creative and simply wonderful
Anonymous
Anonymous
|
Thank you so much for taking the time to leave your review. It was as an absolute pleasure to help you with your very special purc ... |
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03-Jul-2018
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Service rating : They sent us the wrong size ring and then charged us for the re-size. They then claimed that the ring size adheres to UK ring sizes, despite taking the ring into hatton garden where 3 different jewellers confirmed that the ring was 17mm, despite us originally ordering a P (18mm)
Anonymous
Anonymous
|
No Comment |
|
14-Jun-2018
|
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Service rating : Fast, reliable and fantastic craftmanship.
Product : Unusual design but just perfect.
Anonymous
Anonymous
|
Service rating : Thank you so much for leaving a review on the service from Serendipity. It was a pleasure to help, please don't h ... |
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06-Jun-2018
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Service rating : From my first contact with them, they couldn't have been more helpful. I was kept up to date with the progress of my order from the start to when it was delivered.
Product : The ring is exactly what I was looking for and I love it!
Anonymous
Anonymous
|
Service rating : Hi,
Thank you so much for leaving us a review today. It's great to hear you are happy with the service re ... |
