Packaging & Delivery Information


All items of jewellery purchased from Serendipity Diamonds benefit from bespoke, luxury jewellery packaging. We believe that we have the perfect combination of value, service and beautiful presentation to ensure the perfect experience. Engagement rings are delivered in a presentation box, as shown below with the addition of a small pocket sized ring box—ideal for a surprise proposal. All items arrive in discreet plain white packaging without any mention of our brand name. 

Billing address delivery


Deliveries are sent to your billing address which should match the payment card details used online or when paying your invoice.  


Delivery to work, family or friends


If you would like your parcel delivered to a work address, family member or friend we can arrange this. Payment should be made by Bank Transfer / Wire. We will send you a detailed invoice with our full bank details noted. For international clients we provide international bank account details. Please ensure that you ask your bank to include bank charges within your transaction to avoid any delays. This will not affect your statutory rights, or 60 day refund reassurance which are provided regardless of payment method. 


Receiving Your Parcel 


A signature must be provided upon delivery at the delivery address.  Please remember that we can arrange a day to suit you for delivery and all items are sent under plain wrapping for discretion.

Packaging for engagement rings - note the additional proposal pocket box. 


Requesting a Specific Delivery Day


UK deliveries are available from Tuesday am. through to Saturday am. inclusive. (We do not deliver on a Sunday or Monday)

UK clients can request a specific delivery day provided your item has passed our final quality checks. Some clients working to specific dates request a realistic delivery date at the point of order. 

All UK deliveries are sent using Royal Mail's Special Delivery Next Day Service - guaranteed for delivery before 1pm the following day. 

If you would like us to deliver on a Saturday we can send your parcel by Saturday Guaranteed Delivery with Royal Mail at no extra cost. 

If there is nobody available to accept delivery at your address, you will have the opportunity to collect your parcel from your local sorting office. Please ensure you take identification when collecting your parcel from Royal Mail.



Delivery and Despatch


All items are sent , fully insured, by Royal Mail Special Delivery (UK) Royal Mail International Signed For (Europe) and  FEDEX (USA, Canada, Australia etc.)  and will be insured until they are signed for at their destination. 

Once sent, you will receive a personal email including the tracking number for your parcel. 

All parcels will need to be signed for at the time of delivery. Please ensure the packaging is intact and do not accept delivery if the package has been opened. We will not take responsibility for loss after the package has been signed for. Each item is packaged and sealed by two member of staff to ensure the enclosure of contents. Each package leaves our care under a plain white, tamper-proof solid white box which should arrive with the zip-card opener intact. 


Outer Packaging


Parcels are sent as shown below. Discreet and tamper proof in sealed white boxes featuring corner protection for the main outer box. Reverse shows sender address details (no name.)

Which countries do we ship to?


The following countries are all locations we ship to. Our online shop allows you to purchase in your local currency. When you place any item in the basket, we apply all charges for duty and tax, shipped securely by FEDEX.


ALL OF THE FOLLOWING REGIONS HAVE THEIR OWN SERENDIPITY DIAMONDS WEBSITE 


UK - Domestic shipping by Royal Mail Special Delivery.

REPUBLIC OF IRELAND - Shipping by International Signed for Delivery

EU- Shipping by International Signed for Delivery

USA - FEDEX shipping. All taxes and duty included when you add to basket.

CANADA -  FEDEX shipping. All taxes and duty included when you add to basket.

AUSTRALIA - FEDEX shipping. All taxes and duty included when you add to basket.


Please contact us if you require delivery to the following countries. We ship to all of the following locations but orders are arranged in person via email or phone. (We do not currently support online purchases via our checkout)


CHANNEL ISLANDS - We ship daily by International Signed for Delivery. VAT exempt. 

SWITZERLAND - Each week we ship to clients in Switzerland via FEDEX. 

HONG KONG - We ship weekly by FEDEX to Hong Kong. 


If you don't see your country above, please contact us to check if we support your shipping destination. 

Loose Diamond Packaging


We send all loose certified diamonds within a diamond case – with certificate inside our Serendipity Diamonds document wallet, as shown below. 

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