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Website Help and Information

Browse our general help and information pages to provide further guidance on services available at Serendipity Diamonds, including our terms and conditions, delivery information and how to arrange for your ring to be re-sized.  

Helpful articles from the team at Serendipity Diamonds

In the following pages, we have included a selection of general help topics for new and existing clients at Serendipity Diamonds. In contrast to our diamond and jewellery education hub, the sections below outline helpful information on subjects such as payment information, packaging, delivery, finance for jewellery, visiting us, how to send a parcel to us and much more. 

In addition to the information sections below, our team remain on hand to provide additional support via email, our contact page and online chat or message. Just click the chat button to speak directly to our team, including Mark, Drina, Emily and Debbie. We provide this help in person online and from our Ryde showroom from Monday to Saturday.  Ask questions, pick our brains and challenge us with any jewellery-related queries. We are always glad to help, and all information and guidance are provided on a no-obligation basis.