| Date |
Score |
Customer Comment |
Supplier Response |
|
03-Jul-2018
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Service rating : They sent us the wrong size ring and then charged us for the re-size. They then claimed that the ring size adheres to UK ring sizes, despite taking the ring into hatton garden where 3 different jewellers confirmed that the ring was 17mm, despite us originally ordering a P (18mm)
Anonymous
Anonymous
|
No Comment |
|
14-Jun-2018
|
|
Service rating : Fast, reliable and fantastic craftmanship.
Product : Unusual design but just perfect.
Anonymous
Anonymous
|
Service rating : Thank you so much for leaving a review on the service from Serendipity. It was a pleasure to help, please don't h ... |
|
06-Jun-2018
|
|
Service rating : From my first contact with them, they couldn't have been more helpful. I was kept up to date with the progress of my order from the start to when it was delivered.
Product : The ring is exactly what I was looking for and I love it!
Anonymous
Anonymous
|
Service rating : Hi,
Thank you so much for leaving us a review today. It's great to hear you are happy with the service re ... |
|
06-Jun-2018
|
|
Service rating : Third ring I have purchased (engagement, wedding and now eternity).
Fantastic service and lovely rings.
Product : Fantastic ring. Wife loved it!
Anonymous
Anonymous
|
No Comment |
|
05-Jun-2018
|
|
Service rating : I spoke with the Serendipity team on 3 occasions between ordering my rings and receiving them. Each time I spoke with them regardless of who I got through to, their customer service was spot on, absolutely A star! I came off the phone feeling happier and more confident in my purchase...
Anonymous
Anonymous
|
Service rating : Hi,
Thank you for having time to leave us a review. The whole team have found this a pleasure to read, a ... |
|
04-Jun-2018
|
|
Service rating : The whole experience was flawless. No complaints and the one query I had was accurately answered.
Product : For sure the other half likes her sparkles. :-)
Anonymous
Anonymous
|
No Comment |
|
04-Jun-2018
|
|
Service rating : We ordrer 2 beautiful wedding rings with engraving fingerprint option and everythinh was perfect ! Two white gold rings made with love by the team. Contact team were very helpfull, available and very nice ! highly recommended
Product : Very nice design and quality as expected from...
Anonymous
Anonymous
|
No Comment |
|
04-Jun-2018
|
|
Service rating : excellent efficient and very informative , keep up the good work
Product : excellent as we expected brilliant
Anonymous
Anonymous
|
No Comment |
|
22-May-2018
|
|
Service rating : I would highly recommend Serendipity Diamonds. The rings that we received were absolutely perfect and actually look nicer in reality than in the pictures. What I was most impressed with, however, is their customer service and communication. We had a couple of queries and the responses...
Anonymous
Anonymous
|
Service rating : Hi,
Many thanks for leaving us a review today. This has been an absolute pleasure read! We are thrille ... |
|
14-May-2018
|
|
Service rating : Excellent service. Excellent final product. Excellent ethical options of CanadaMark diamonds and Fairtrade metals
Product : Excellent ethical product with fairtrade white gold and canadamark diamond. Excellent customer service.
Anonymous
Anonymous
|
Service rating : Hi there,
Thank you for taking the time to leave us a review. We are pleased to hear you are happy wit ... |
