How to Arrange a Ring Size Adjustment
Information on how to arrange for your ring to be resized.
How to arrange a ring size adjustment after purchase.
After purchasing a ring from Serendipity Diamonds, we are happy to provide a size adjustment for your ring depending on the style and design of your ring. Most rings styles can be adjusted by upto 2 finger sizes. For greater size adjustments, please contact us for additional guidance. All resize work is carried out at our own cost price and quoted for before any resize work commences.
How to arrange a size adjustment
Place your Engagement Ring in the small pocket box, (or use the larger box for Wedding Rings) placed in a sealed padded envelope. Include a note with the original order name (of client), return address, contact details and a note of the finger size required. Send your parcel by Royal Mail Special Delivery in the UK (or by insured / tracked mail /courier outside the UK) to the following address.
Serendipity
186 High Street
Ryde
Isle of Wight
PO33 2PN
Upon receipt we will notify you that your parcel has arrived safely with us.
Insurance cover for sending your ring back
We recommend sending any item to us with Royal Mail's Special Delivery service. Request the maximum cover of £2500.00 when sending your parcel. If you require insurance cover beyond this value, please contact us discuss adding your delivery to our own insurance cover. This incurrs a small additional charge of £30.00 for most items which are covered on a replacement value basis. Contact us for more help and guidance on any part of this process.
Ring styles we can resize.
We provide a size adjustments for many of our Wedding Rings and Engagement Rings. Please be aware of the following ring styles which cannot be resized.
All size work is carried out at our own cost price, on a non-profit basis and the service includes full cleaning and refinishing.
Some styles we may not be able to resize :
- Fully Set Diamond Eternity Rings
- Fully Set Diamond Wedding Rings
- Some Engraved/customised Wedding Rings
- Some Engraved/customised Engagement Rings
- Concave Wedding Rings
- Patterned, inlaid or bespoke Titanium and Zirconium rings
How long does it take?
Please allow approximately 2 weeks for work to be completed. Any payment for resize or repair work can be arranged prior to re-delivery. Please note that we charge a return delivery cost of £15.00 to cover return postage and insurance once your ring has been resized unless you are collecting your resized ring.