At Serendipity Diamonds, jewellery is purchased from our website and from our UK showroom, based in Ryde. Although our website remains operational 24 hours per day - 7 days per week, we have listed our regular opening hours below for reference. Please contact us if you have any questions regarding opening days and times.
Website
Purchase Online 24 hours per day
Showroom Opening Hours
Please note that our showroom opens Monday to Saturday 10am to 4pm.
Monday — 10am - 4pm
Tuesday — 10am - 4pm
Weds — 10am - 4pm
Thurs — 10am - 4pm
Friday — 10am - 4pm
Saturday — 10am - 4pm
Sunday — Closed
Phone support - Tel : 01983 567 283
Please note that we are available to speak to Monday to Saturday 8.30am to 5.00pm. During this time we aim to provide online chat wherever possible. Please check our chat status on the website for live chat support. Alternatively, if we are not online, please leave a message or contact us via the website contact-us page.
Bank Holiday Opening Hours
Please note that we close on all UK Bank Holidays. For example, Good Friday and Bank Holiday Mondays, Christmas Day and Boxing Day. If you decide to travel to visit our showroom, please book an appointment at a mutually convenient time to provide the best possible experience during your visit. We are also happy to advise on any aspect of your journey to the Isle of Wight.
Recent Customer Reviews
Date
Score
Customer Comment
Supplier Response
05-Sep-2019
Service
Product
Service rating : It was great to meet the team and experience the amazing service Mark and co provide! I will definitely be going back! Product : The earings are absolutely stunning!!
Anonymous
Anonymous
Service rating : Hi,
Many thanks for leaving us a review on the service you received from Serendipity. The whole team fo ...
31-Aug-2019
Service
Product
Service rating : Serendipity Diamonds make the whole experience of purchasing a beautiful piece of diamond jewellery a pleasure. From start to finish they have proved themselves to be welcoming, honest and knowledgable, going that extra mile to find that special diamond that’s right for you. Drina gave...
Anonymous
Anonymous
Service rating : Hello, First of all, thank you so much for leaving us a review. It's fantastic news you found the whole expe ...
18-Aug-2019
Service
Product
Service rating : The service was amazing, any queries I had during the process were answered quickly and the people were very nice when I went to pick up the ring. Would 100% recommend them. Product : The product is exactly what I was looking for and was made beautifully
Anonymous
Anonymous
No Comment
18-Jul-2019
Service
Product
Service rating : Very friendly service with good communication along the ordering process. The product itself is also very beautiful and was appreciated by the recipient. It was my second time ordering and would definitely think about ordering again. Product : Good quality and beautiful
Anonymous
Anonymous
Service rating : Hi there, Thank you so much for leaving us a review on the service you received from Serendipity. We are pleased ...
02-Jul-2019
Service
Product
Service rating : Delivered on time, very good products as always. Product : Bought for my wife's birthday, will look lovely on.
Anonymous
Anonymous
Service rating : Hi, We are so pleased to hear you are happy with the service received from Serendipity. It's great the parcel was ...
16-Jun-2019
Service
Product
Service rating : Clear ordering experience. Delivery on time as expected. Quality of product excellent. Product : Wife loved it- Just what she was wanted.
Anonymous
Anonymous
No Comment
17-May-2019
Service
Product
Service rating : Amazing service. Bought an engagement ring and a wedding ring and both experiences were 5 star service and quality. Product : 5 star quality and service.
Anonymous
Anonymous
Service rating : Thank you so much for taking the time to leave such a lovely review, we are so pleased that our service has met y ...
17-May-2019
Service
Product
Service rating : The staff were very efficient and polite, I couldn't fault the customer service from everyone I spoke to and I am made up with my ring. Would highly recommend. Product : The ring looks great! I'm very happy with my wedding band and the added personal touch with the date on it...
Anonymous
Anonymous
Service rating : Hi there!Thank you for leaving us a review on the Service you received from Serendipity. It was an absolute pleas ...
05-May-2019
Service
Product
Service rating : Excellent experience. Resized ring. Nice and easy service. Thank you. Product : Lovely ring better than the pictures.
Anonymous
Anonymous
No Comment
02-Apr-2019
Service
Product
Service rating : Fab company to order from! I ordered a ring with engraving on it and they were really helpful and kept in contact with me throughout the process from start to finish! The ring arrived and it was exactly what I was looking for!! Product : Beautiful ring! Lovely people to order...
Anonymous
Anonymous
Service rating : Hi,
Thank you for leaving us a review today, and for leaving such kind words. It was a pleasure to help ...
