At Serendipity Diamonds, jewellery is purchased from our website and from our UK showroom, based in Ryde. Although our website remains operational 24 hours per day - 7 days per week, we have listed our regular opening hours below for reference. Please contact us if you have any questions regarding opening days and times.
Website Available 24/7 - Order Online
Purchase Online 24 hours per day
Or contact us to order in person. Appointments are available to pre-book or enjoy our try-at-home service for many of our ring designs.
Showroom Opening Hours - 10am to 4pm Monday to Saturday
Office Opening - 8.30am - 4.45pm
Please check our social media pages for any temporary changes to our showroom opening hours.
Phone support - Tel : 01983 567 283
Please note that we are available to speak to in our office Monday to Saturday 8.30am to 4.45pm.
At other times, we aim to provide online chat wherever possible. Please check our chat status on the website for live chat support. Alternatively, if we are not online, please leave a message or contact us via the website contact us page.
Recent Customer Reviews
Date
Score
Customer Comment
Supplier Response
28 Hours ago
Service
Product
Service rating : Amazing customer service. I was responded to all emails, questions, and inquiries with timeliness and experience. The quality of the product and service is top tier. I was able to ask questions and get them answered to feel fully secured in my experience. Product : I had a custom...
Anonymous
Anonymous
No Comment
28 Hours ago
Service
Product
Service rating : Amazing customer service. I was responded to all emails, questions, and inquiries with timeliness and experience. The quality of the product and service is top tier. I was able to ask questions and get them answered to feel fully secured in my experience. Product : I had a custom...
Anonymous
Anonymous
No Comment
26-Oct-2026
Service
Product
They are so lovely to deal with. I had two diamonds from a pair of diamond earrings that were very sentimental, and a garnet from another ring,, and they helped me design them into a ring, were very patient when I kept changing my mind, and I am in love with the ring that they designed. This is my...
Anonymous
Anonymous
No Comment
26-Oct-2026
Service
Product
They are so lovely to deal with. I had two diamonds from a pair of diamond earrings that were very sentimental, and a garnet from another ring,, and they helped me design them into a ring, were very patient when I kept changing my mind, and I am in love with the ring that they designed. This is my...
Anonymous
Anonymous
No Comment
20-Dec-2025
Service
Wonderful and amazing top level service. The process was so simple, the project complex, and the outcome results stunning in every way imaginable. Truly the most beautiful bespoke jewelry I could have ever imagined. Highly recommend Serendipity Diamonds.
Anonymous
Anonymous
Thank you for taking the time to leave a review of your experience with us. It was an absolute pleasure to have helped you with yo ...
19-Dec-2025
Service
Product
Service rating : My husband went to serendipity to purchase my engagement ring and as the recipient I can say it was definitely worth it!The ring is absolutely stunning and the team were amazing. After being told about the process it sounded effortless and he was helped every step along the way, he...
Anonymous
Anonymous
Service rating : Thank you for your kind review! We’re thrilled that both your engagement and wedding rings are to your liking. ...
25-Nov-2024
Service
Product
Service rating : Drina was amazing. Lovely lady and very helpful. We bought my engagement ring and it's beautiful. We will be back for our wedding rings. I also bought a bracelet which was a great price and really lovely. Product : Stunning ring. I love it and have had so many compliments.
Anonymous
Anonymous
Service rating : Thank you very much for taking the time to leave such a lovely review, we are always happy to help our clients wi ...
15-Nov-2024
Product
Drina was brilliant as always, the service you get at Serendipity is always fab. As soon as you walk in to the store it feels like home, a friendly smile welcomes you as does a coffee which is always lovely. I am delighted with my necklace, it was made with a stone from my mums rings so it is extra...
Anonymous
Anonymous
Thank you so much for taking the time to leave such a lovely review, we are so pleased you had another great experience with us, i ...
