At Serendipity Diamonds, jewellery is purchased from our website and from our UK showroom, based in Ryde. Although our website remains operational 24 hours per day - 7 days per week, we have listed our regular opening hours below for reference. Please contact us if you have any questions regarding opening days and times.
Website
Purchase Online 24 hours per day
Showroom Opening Hours
Please note that our showroom opens Monday to Saturday 10am to 4pm.
Monday — 10am - 4pm
Tuesday — 10am - 4pm
Weds — 10am - 4pm
Thurs — 10am - 4pm
Friday — 10am - 4pm
Saturday — 10am - 4pm
Sunday — Closed
Phone support - Tel : 01983 567 283
Please note that we are available to speak to Monday to Saturday 8.30am to 5.00pm. During this time we aim to provide online chat wherever possible. Please check our chat status on the website for live chat support. Alternatively, if we are not online, please leave a message or contact us via the website contact-us page.
Bank Holiday Opening Hours
Please note that we close on all UK Bank Holidays. For example, Good Friday and Bank Holiday Mondays, Christmas Day and Boxing Day. If you decide to travel to visit our showroom, please book an appointment at a mutually convenient time to provide the best possible experience during your visit. We are also happy to advise on any aspect of your journey to the Isle of Wight.
Recent Customer Reviews
Date
Score
Customer Comment
Supplier Response
09-Nov-2019
Service
Product
Service rating : Perfect. Only word needed Product : Excellent quality and service from start to finish
Anonymous
Anonymous
Service rating : A very big thank you for taking the time to leave a review.We are very much humbled by this. Our whole team would ...
30-Sep-2019
Service
Product
Service rating : Just excellent !! Kept me up to date on the progress and email replies were always prompt, to top it off the ring was amazing too ! Product : The ring is absolutely beautiful !
Anonymous
Anonymous
Service rating : Thank you so much for taking the time to leave your review, we really appreciate your time and your very kind wor ...
28-Sep-2019
Service
Product
Service rating : Excellent service and product from start to delivery Product : Perfect - just what we were looking for.
Anonymous
Anonymous
Service rating : Thank you so much for taking the time to leave a lovely review of our service for the bespoke version of the Rain ...
25-Sep-2019
Service
Product
Service rating : Very helpful and easy to deal with. More than happy to generate an image so we could see what the final product would look like and it was delivered on time. Product : Beautiful ring with good thick gold band. It is not uncommon for the band to get thinner at the back of the ring....
Anonymous
Anonymous
Service rating : Hi,
Thank you for leaving us a review on the service you received from Serendipity Diamonds. The whole ...
05-Sep-2019
Service
Product
Service rating : It was great to meet the team and experience the amazing service Mark and co provide! I will definitely be going back! Product : The earings are absolutely stunning!!
Anonymous
Anonymous
Service rating : Hi,
Many thanks for leaving us a review on the service you received from Serendipity. The whole team fo ...
31-Aug-2019
Service
Product
Service rating : Serendipity Diamonds make the whole experience of purchasing a beautiful piece of diamond jewellery a pleasure. From start to finish they have proved themselves to be welcoming, honest and knowledgable, going that extra mile to find that special diamond that’s right for you. Drina gave...
Anonymous
Anonymous
Service rating : Hello, First of all, thank you so much for leaving us a review. It's fantastic news you found the whole expe ...
18-Aug-2019
Service
Product
Service rating : The service was amazing, any queries I had during the process were answered quickly and the people were very nice when I went to pick up the ring. Would 100% recommend them. Product : The product is exactly what I was looking for and was made beautifully
Anonymous
Anonymous
No Comment
18-Jul-2019
Service
Product
Service rating : Very friendly service with good communication along the ordering process. The product itself is also very beautiful and was appreciated by the recipient. It was my second time ordering and would definitely think about ordering again. Product : Good quality and beautiful
Anonymous
Anonymous
Service rating : Hi there, Thank you so much for leaving us a review on the service you received from Serendipity. We are pleased ...
02-Jul-2019
Service
Product
Service rating : Delivered on time, very good products as always. Product : Bought for my wife's birthday, will look lovely on.
Anonymous
Anonymous
Service rating : Hi, We are so pleased to hear you are happy with the service received from Serendipity. It's great the parcel was ...
16-Jun-2019
Service
Product
Service rating : Clear ordering experience. Delivery on time as expected. Quality of product excellent. Product : Wife loved it- Just what she was wanted.
