At Serendipity Diamonds, jewellery is purchased from our website and from our UK showroom, based in Ryde. Although our website remains operational 24 hours per day - 7 days per week, we have listed our regular opening hours below for reference. Please contact us if you have any questions regarding opening days and times.
Website Available 24/7 - Order Online
Purchase Online 24 hours per day
Or contact us to order in person. Appointments are available to pre-book or enjoy our try-at-home service for many of our ring designs.
Now open again for appointments and collections Monday to Saturday.
Our showroom is now re-open following the lifting of restrictions on June 15th. We are open for pre-booked appointments and collections only. This is to limit visitors to our store. Please book in advance by phone or by email
Phone support - Tel : 01983 567 283
Please note that we are available to speak to Monday to Saturday 9am to 4pm.
At other times, we aim to provide online chat wherever possible. Please check our chat status on the website for live chat support. Alternatively, if we are not online, please leave a message or contact us via the website contact us page.
Recent Customer Reviews
Date
Score
Customer Comment
Supplier Response
16-Oct-2020
Service
The customer service was amazing. Gave me step by step details about my fiancé wedding band. The shipping was very quick and prompt as well. I would definitely give them my services again.
Anonymous
Anonymous
Hello,
Thank you for taking the time to leave us a review in the service from Serendipity! I am so pleased to hear you w ...
12-Oct-2020
Service
Product
Service rating : Customer service is amazing they make you feel very special. Happy to give you time and show you lots of designs Product : It’s absolutely stunning I love it
Anonymous
Anonymous
Service rating : Hello,
Thank you for leaving us a review on our service today. This has been a pleasure to read. The wh ...
16-Sep-2020
Service
Product
Service rating : Excellent customer service and a top quality product Product : The necklace and pendant is great quality as was the presentation box
Anonymous
Anonymous
Service rating : Hello, Thank you for taking the time to leave us a review on the service you received from Serendipity. We a ...
16-Sep-2020
Service
Product
Service rating : I had a absolutely amazing experience with Serendipity Diamonds. I wanted to find the perfect ring for my partner and the team at Serendipity Diamonds were extremely helpful with sending pictures and would promptly reply to all my emails. The team customised a LOTR ring for my partner...
Anonymous
Anonymous
Service rating : Hello,
Thank you so much for leaving us a review today on the service you received.
Wow, than ...
04-Sep-2020
Service
Very good customer service
Anonymous
Anonymous
No Comment
03-Sep-2020
Service
Product
Service rating : Customer service couldn't be any better and they helped me create the most perfect diamond heart solitaire pendant for my wife! The transaction was flawless all whiile working with me from thousands of miles away overseas. Thank you! Product : Absolutely stunning diamond heart...
Anonymous
Anonymous
No Comment
03-Sep-2020
Service
Product
Service rating : Such a pleasure to deal with them. Nothing was too much trouble. My ring was designed to suit a stone I already had and the service I received was excellent from start to finish. Product : I could not have wished for a better setting for the stone.
Anonymous
Anonymous
Service rating : Thank you very much for taking the time to leave such a lovely review, we are so pleased that you are happy with ...
03-Sep-2020
Service
Product
Service rating : The entire process from ordering to the international delivery was amazing.
Extremely polite & professional service to include the phenomenal craftsmanship of the ring.
I received immediate responses from the staff & was always kept informed.
Highly...
Anonymous
Anonymous
Service rating : Thank you so much for taking the time to leave us a review on the service you received from the team at Serendipi ...
16-Aug-2020
Service
Product
Service rating : Very helpful and informative and fabulous ring’s Product : Great rings, really special
Anonymous
Anonymous
No Comment
12-Aug-2020
Service
Product
Service rating : Extremely good Emily did everything as she said Product : The ring was as good as its picture
Anonymous
Anonymous
Service rating : Thank you for your review on the service from Serendipity. We are pleased to hear you were happy with everything. ...
