At Serendipity Diamonds, jewellery is purchased from our website and from our UK showroom, based in Ryde. Although our website remains operational 24 hours per day - 7 days per week, we have listed our regular opening hours below for reference. Please contact us if you have any questions regarding opening days and times.
Website Available 24/7 - Order Online
Purchase Online 24 hours per day
Please continue to order online at this time and contact us to arrange for any of our designs to be sent on loan from our showroom to try at home.
Showroom Opening Hours
Our showroom is currently closed to members of the public as a consideration during the Coronavirus Pandemic.
Phone support - Tel : 01983 567 283
Please note that we are available to speak to Monday to Friday 10am to 3pm.
At other times, we aim to provide online chat wherever possible. Please check our chat status on the website for live chat support. Alternatively, if we are not online, please leave a message or contact us via the website contact us page.
Recent Customer Reviews
Date
Score
Customer Comment
Supplier Response
17-Mar-2020
Service
Product
Service rating : Professional, polite and friendly Product : Product as described.
Anonymous
Anonymous
Service rating : Thank you for taking the time to leave your review, We are so pleased you were happy with the service you receive ...
17-Mar-2020
Service
Product
Service rating : I can not stress strongly enough how great Mark and his team where in helping us find the right rings for our special occasion. They kept us informed all the way through the process of having our rings made. And having our own Heart Beats engraved on each others rings is such a...
Anonymous
Anonymous
Service rating : Hi,
Many thanks for leaving us a review today this has been a pleasure to read. We are so pleased to he ...
27-Feb-2020
Service
Product
Service rating : I've got a ring couple years ago and was impressed with the service; I have had a limited time to get the ring plus the shipping in the USA wasn't a good factor speaking about time, but Serendipity Diamonds did EVERYTHING, that 'll get in the time as I've asked them, even they were very...
Anonymous
Anonymous
Service rating : Hi,
How lovely to hear from you again, we hope you are well? Thank you for leaving us such a lovely rev ...
17-Feb-2020
Service
Product
Service rating : Wonderful, professional caring service thank you. Replaced my lost diamond and platinum engagement ring with an almost identical one but the claws holding the diamonds are little hearts. Beautiful. Thank you. Product : Beautiful ring thank you.
Anonymous
Anonymous
Service rating : Thank you for taking the time to leave a review on the service you received from Serendipity, it was a pleasure t ...
30-Jan-2020
Service
Product
Service rating : Excellent service, helpful and very experienced staff. Product : Fits like a glove, perfection.
Anonymous
Anonymous
Service rating : Thank you for taking the time to leave us a review, we are so pleased that you enjoyed your experience with Seren ...
21-Jan-2020
Service
Product
Service rating : Fantastic service from Emily who kept me regularly updated with my bespoke request. I love my ring and would definitely recommend the service. Product : Fantastic service from Emily who kept me regularly updated with my bespoke request. I love my ring and would definitely recommend...
Anonymous
Anonymous
Service rating : Hi,
Thank you for leaving us feedback today. This has been lovely to read. We are so pleased to hear yo ...
16-Jan-2020
Service
Product
Service rating : Very friendly staff and knowledgeable would highly recommended them Product : Very happy with my ring have had lots of compliments
Anonymous
Anonymous
No Comment
03-Jan-2020
Service
Product
Service rating : I was working to a difficult deadline and this company exceed all expectations friendly helpful staff quickly put me at ease- fantastic service Product : Fantastic ring exceptional value for money
Anonymous
Anonymous
Service rating : Thank you for coming back to Serendipity again, and thank you for taking the time to leave your review, it's a pl ...
31-Dec-2019
Service
Product
Service rating : Excellent service from beginning to end highly recommended I have purchased wedding,engagement &eternity rings from serendipity diamonds and wouldn't hesitate to use again in the future Product : Excellent 5☆ service
Anonymous
Anonymous
Service rating : Thank you very much for taking the time to leave us this lovely review, as always it is a pleasure to help and we ...
13-Dec-2019
Service
Staff were very knowledgeable and helpful
Anonymous
Anonymous
Thank you so much for taking the time to leave your review. We are pleased your experience with Serendipity diamonds was a positiv ...
