At Serendipity Diamonds, jewellery is purchased from our website and from our UK showroom, based in Ryde. Although our website remains operational 24 hours per day - 7 days per week, we have listed our regular opening hours below for reference. Please contact us if you have any questions regarding opening days and times.
Website Available 24/7 - Order Online
Purchase Online 24 hours per day
Or contact us to order in person. Appointments are available to pre-book or enjoy our try-at-home service for many of our ring designs.
Showroom Opening Hours - 10am to 4pm Monday to Saturday
Office Opening - 8.30am - 4.45pm
Please check our social media pages for any temporary changes to our showroom opening hours.
Phone support - Tel : 01983 567 283
Please note that we are available to speak to in our office Monday to Saturday 8.30am to 4.45pm.
At other times, we aim to provide online chat wherever possible. Please check our chat status on the website for live chat support. Alternatively, if we are not online, please leave a message or contact us via the website contact us page.
Recent Customer Reviews
Date
Score
Customer Comment
Supplier Response
25-Nov-2024
Service
Product
Service rating : Drina was amazing. Lovely lady and very helpful. We bought my engagement ring and it's beautiful. We will be back for our wedding rings. I also bought a bracelet which was a great price and really lovely. Product : Stunning ring. I love it and have had so many compliments.
Anonymous
Anonymous
Service rating : Thank you very much for taking the time to leave such a lovely review, we are always happy to help our clients wi ...
15-Nov-2024
Product
Drina was brilliant as always, the service you get at Serendipity is always fab. As soon as you walk in to the store it feels like home, a friendly smile welcomes you as does a coffee which is always lovely. I am delighted with my necklace, it was made with a stone from my mums rings so it is extra...
Anonymous
Anonymous
Thank you so much for taking the time to leave such a lovely review, we are so pleased you had another great experience with us, i ...
15-Nov-2024
Product
Anonymous
Anonymous
No Comment
16-Sep-2024
Product
Fantastic service from start to finish.
Anonymous
Anonymous
No Comment
14-Nov-2023
Service
Product
Service rating : I had such a good experience with Serendipity Diamonds. I wanted to give my old engagement ring to my daughter for her 30th birthday yet make it modern and less “engagement-y”. Not easy with a solitaire diamond in a gold setting. Drina talked me through so many options and we settled...
Anonymous
Anonymous
Service rating : Thank you very much for a lovely review, such a pleasure to read that you were happy with our service and with th ...
14-Nov-2023
Service
Serendipity was able to take a simple sketch and turn it into a lovely piece of men’s jewellery. It was intended for a hard working customer so 9k gold was the durable material for the application. Since receiving the ring I have set a 1.41 carat F colour VS1 stone in it then delivered it to my...
Anonymous
Anonymous
Hi Jennifer, thank you for taking the time to leave such a nice review for us on your second purchase with us, we are so pleased t ...
25-Oct-2023
Service
Product
Service rating : Great as always Product : Just what we wanted thanks
Anonymous
Anonymous
Service rating : Thank you for leaving us some feedback today! We are pleased to hear you were happy with everything. The team wer ...
25-Oct-2023
Service
Product
Service rating : Their customer service is excellent. I ordered a setting without a stone in an odd stone size. Their finished product was of excellent quality. The lead time was a quick two weeks, which for a custom setting is amazing.
I have since used their service once again, this time for...
Anonymous
Anonymous
Service rating : Thank you so much for such a lovely review, this has made very pleasant reading. It has been an absolute pleasure ...
24-Oct-2023
Service
Product
Service rating : The staff where very friendly and helpful, and ring I got I am extremely happy with. Product : Great product well made and looks great
Anonymous
Anonymous
Service rating : Good Morning, Thank you for taking the time to leave us feedback today. We are so pleased to hear you were h ...
05-Sep-2023
Service
Product
Service rating : The service was wonderful. Personal, friendly, efficient and helpful. Product : I was not able to try on the exact Odessa ring as there was not a sample available. However, there was the wax mould for the ring which gave me some idea of the shape of the ring on my finger. When the...
Anonymous
Anonymous
Thank you so much for taking the time to leave a review for us, We really do appreciate any feedback, and this is very helpful for ...
