| Date |
Score |
Customer Comment |
Supplier Response |
|
31-Jul-2018
|
|
Service rating : An amazing piece of art, exactly what I wanted. Customer service is great, with a really nice experience visiting the Isle of Wight and the booked appointment to discuss the details and get the perfect size.
Perfect from beginning to final delivery (impressive packaging!!), a 100%...
Anonymous
Anonymous
|
Service rating : Thank you so much for taking the time to leave your feedback. We are so pleased you are happy with your purchase. ... |
|
31-Jul-2018
|
|
Service rating : Once we found the beautiful and uniquely crafted rings on the website the whole experience was simple. The Customer service is amazing, messages and emails responded to extremely quickly - the rings were excellent.
Product : Unique, creative and simply wonderful
Anonymous
Anonymous
|
Thank you so much for taking the time to leave your review. It was as an absolute pleasure to help you with your very special purc ... |
|
03-Jul-2018
|
|
Service rating : They sent us the wrong size ring and then charged us for the re-size. They then claimed that the ring size adheres to UK ring sizes, despite taking the ring into hatton garden where 3 different jewellers confirmed that the ring was 17mm, despite us originally ordering a P (18mm)
Anonymous
Anonymous
|
No Comment |
|
14-Jun-2018
|
|
Service rating : Fast, reliable and fantastic craftmanship.
Product : Unusual design but just perfect.
Anonymous
Anonymous
|
Service rating : Thank you so much for leaving a review on the service from Serendipity. It was a pleasure to help, please don't h ... |
|
06-Jun-2018
|
|
Service rating : From my first contact with them, they couldn't have been more helpful. I was kept up to date with the progress of my order from the start to when it was delivered.
Product : The ring is exactly what I was looking for and I love it!
Anonymous
Anonymous
|
Service rating : Hi,
Thank you so much for leaving us a review today. It's great to hear you are happy with the service re ... |
|
06-Jun-2018
|
|
Service rating : Third ring I have purchased (engagement, wedding and now eternity).
Fantastic service and lovely rings.
Product : Fantastic ring. Wife loved it!
Anonymous
Anonymous
|
No Comment |
|
05-Jun-2018
|
|
Service rating : I spoke with the Serendipity team on 3 occasions between ordering my rings and receiving them. Each time I spoke with them regardless of who I got through to, their customer service was spot on, absolutely A star! I came off the phone feeling happier and more confident in my purchase...
Anonymous
Anonymous
|
Service rating : Hi,
Thank you for having time to leave us a review. The whole team have found this a pleasure to read, a ... |
|
04-Jun-2018
|
|
Service rating : The whole experience was flawless. No complaints and the one query I had was accurately answered.
Product : For sure the other half likes her sparkles. :-)
Anonymous
Anonymous
|
No Comment |
|
04-Jun-2018
|
|
Service rating : We ordrer 2 beautiful wedding rings with engraving fingerprint option and everythinh was perfect ! Two white gold rings made with love by the team. Contact team were very helpfull, available and very nice ! highly recommended
Product : Very nice design and quality as expected from...
Anonymous
Anonymous
|
No Comment |
|
04-Jun-2018
|
|
Service rating : excellent efficient and very informative , keep up the good work
Product : excellent as we expected brilliant
Anonymous
Anonymous
|
No Comment |
